Used Cars
Frequently Asked Questions
Everything you need to know about buying, shipping and owning a car from a nationwide online dealer.
21 Questions Answered
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Category 01
Buying & Inventory
How our 5,000+ unit online car inventory works and what to expect when you buy.
What kinds of cars does Used Cars sell?
We carry new and used cars of every type — SUVs, trucks, Class A, Class B and Class C cars, toy haulers, pop-up campers, truck campers and small campers. With more than 5,000 units in inventory from brands like Grand Design, Jayco, Winnebago, Thor, Forest River, Heartland, Coachmen, Dutchmen, CrossRoads and East to West, there is a rig for every budget and every kind of trip.
Is Used Cars a 100% online dealership?
Yes. We are a fully online car dealer with no physical showroom to visit. That lower-overhead model is how we keep prices competitive and deliver door-to-door to all 50 states. You browse, buy and take delivery entirely online, with a real team a phone call away at every step.
How do I know the condition of a used car I can't see in person?
Every unit is inspected before it is listed and again before it ships. Each listing includes detailed photos, year, make, model and condition notes so you know exactly what you are getting. If you want more detail on a specific rig, call us at 1 (888) 626-7576 and we will walk you through it.
Can I reserve or place a hold on an car?
Absolutely. Because we sell nationwide, popular units move quickly. Placing your order or a deposit takes the car off the market and reserves it in your name while we finalize paperwork and schedule delivery.
Are there any hidden fees or dealer add-ons?
No. We believe in transparent, no-hidden-fees pricing. The only cost beyond the listed vehicle price is shipping to your location, which is calculated per order and quoted up front. There are no surprise documentation, prep or destination fees waiting at the end.
What if I'm not sure which type of car is right for me?
Tell us how you camp — how many people travel with you, what you tow with, where you like to go and your budget — and we will match you with the right category and features. Our team helps first-time buyers and seasoned RVers alike choose confidently.
Category 02
Shipping & Delivery
Fully insured, door-to-door delivery to all 50 states — the only cost beyond the price.
Do you deliver to my state?
Yes. We offer door-to-door delivery to all 50 states. Wherever you are, we bring your car straight to you — no need to travel to a lot or arrange your own transport.
How much does shipping cost?
Shipping is based on your delivery location — the distance to your ZIP code — and is calculated for each individual order. It is the only additional cost beyond the vehicle price, and it is quoted up front so everything is settled before delivery.
Is my car insured during transport?
Yes. Every delivery is handled by fully insured, professional transport. Your car is covered from the moment it leaves our care until it arrives safely at your door.
How long does delivery take?
Timing depends on your distance and the delivery schedule, but most orders arrive within a couple of weeks of finalizing paperwork. We give you an estimated window when you order and keep you updated along the way.
What happens when my car arrives?
Your car is delivered directly to the address you provide. We coordinate the drop-off time with you in advance so you can be there to receive it, look it over and take the keys.
Category 03
Selling & Trade-In
Thinking about your current rig? Here's how selling or trading in works with us.
Can I trade in my current car?
Yes. Send us details and photos of your current car — year, make, model, mileage or usage, and condition — and we will give you a fair value estimate you can apply toward your next purchase.
How do you determine my trade-in value?
Value is based on the year, make, model, condition, mileage and current market demand for your unit. We aim for fair, transparent offers with no lowball surprises, and we explain how we arrived at the number.
Can I sell my car to Used Cars without buying one?
In many cases, yes. If you simply want to sell, reach out at info@freeweb.one with the details and photos and we will let you know what we can offer.
Does a trade-in lower my price?
Yes. Trade-in value is applied toward your purchase, reducing the amount you pay up front. We will show you exactly how it affects your numbers before you commit.
Category 04
After the Sale & Service
What to expect once your car is in your driveway — support, warranty and service.
What support do I get after my car is delivered?
Our team stays with you after delivery. Whether you have questions about your unit, your paperwork, your title and registration or how something works, you can reach us Mon–Sat 9AM–7PM CT at 1 (888) 626-7576 or info@freeweb.one.
Do the cars come with a warranty?
New units carry the manufacturer's warranty, and many used units are eligible for extended service-plan coverage. Ask us about the specific warranty or protection options available for the rig you are considering.
How do I handle title and registration for an online purchase?
We provide all the documentation you need to title and register your car in your home state, and we walk you through the process. Requirements vary by state, so we help you confirm the steps for your location.
What if something isn't right when my car arrives?
Every unit is inspected before it ships, but if you notice an issue at delivery, contact us right away. We stand behind what we sell and will work with you to make it right.
Where do I go for maintenance and repairs?
Because we deliver nationwide, routine maintenance and repairs can be handled by a certified car service center near you. We are happy to point you toward reputable options and advise on keeping your car in top shape.
How do I get in touch with a real person?
Call 1 (888) 626-7576 or email info@freeweb.one. Our hours are Mon–Sat 9AM–7PM CT, with Sunday available by appointment. You will always reach a knowledgeable member of our team.
We're Here To Help
Still Have Questions?
Can’t find the answer you’re looking for? Our car specialists are ready to walk you through inventory, shipping and everything in between. Reach out and get real answers from a real person.